Delete your DogWelly account.

You can delete your DogWelly account in the app or on the website, or ask the team for help without signing in. You do not need to reinstall the app.

In the app.

Open My Pack and choose Delete account. Follow the instructions to confirm it is your account, type DELETE and confirm permanent deletion. If you cannot use your password, the page offers sign in with an email code. After signing in, return to Delete account within 10 minutes and leave the password blank.

On the website.

Sign in to DogWelly, open My Pack and choose Privacy & data. Find the account deletion controls, confirm it is your account, type DELETE and confirm deletion.

Without signing in.

Use our contact form and write that you want to delete your DogWelly account. Include the email address used for the account and an address where you can receive our reply. Explain if you can no longer access the account email. Do not send your password or an email sign in code. We will reply to arrange confirmation that the account is yours before taking action.

Before you leave.

Transfer or close circles you own before deleting your account. If a circle has other members, you may need to transfer its ownership first. You can download your account information from Privacy & data before leaving. Deleting the app from your phone does not delete your DogWelly account.

What deletion removes.

Deletion removes your active account, profile, phone details, dog profiles, photos and messages. Your hosted walks are cancelled and your sign in sessions end. Other members may retain notices about arrangements that have changed. Deletion cannot be undone.

Information that may remain.

Reports may remain with the reporter's account reference removed so concerns can still be handled. Encrypted recovery backups rotate through 48 hourly and 30 daily recovery points. Older copies may remain longer if backup rotation is interrupted. These copies are used only for recovery and may temporarily contain information removed from the live service. Security logs have their own operational retention periods. Minimal email delivery suppression records are kept with an active account to avoid repeatedly sending to an address that has bounced or complained; deleting the account removes those records.

Read our privacy notice for more about how DogWelly uses information. You can also use the contact form to ask about deleting particular information without closing your account.